Dear valued customer,
Following on from previous communications relating to continuity of support & service during the COVID-19, AMCS want to reaffirm our capability to maintain services in the event of any disruption to business that COVID-19 may pose.
This situation is covered within AMCS disaster recovery and business continuity plans that are in place to deal with unforeseen events, such as COVID-19, that have the potential to pose risk of significant business disruption. Following these plans the following measures have been invoked:
1) Crisis Management Team:
The COVID-9 outbreak is being monitored and managed by AMCS Crisis Management team who are managing communications internally and externally, assessing potential risks and putting in place measures to mitigate and address these risks. This team reports directly to the AMCS Senior Leadership Team, who have full visibility and accountability for measures being taken to ensure the well being of AMCS employee base and the continuity of business operations.
2) Remote Working:
AMCS are very familiar with remote working with a large proportion of our employees working remotely on a regular basis. However, AMCS have recently completed a remote working “fire drill” test across our full employee base. If the need arises AMCS can move entire offices or regions to secure remote working to ensure business continuity. This means that we will be able to maintain full business continuity for all critical functions including:
3) Global Structures:
AMCS operate under global structures with Global Support, Professional Services and Development teams operating from multiple locations worldwide. As a result of this, coupled with remote working capability, there is inbuilt redundancy and resilience that will allow AMCS to maintain services even if some staff members become sick due to COVID-19.
We have assessed business travel risk, both from an infection exposure perspective and business continuity perspective. As a result, we have introduced measures to limit business travel to reduce risk of exposure for our employees whilst ensuring that business critical travel is maintained. In this regard, we would ask for our customers support in facilitating video conferencing / virtual meetings where possible.
Delivering Hardware Services often requires AMCS personnel to physically attend customer site to fix issue and install kit. AMCS have advised its employees not to travel to affected areas with presumed ongoing community transmission of COVID-19. As this point in time this is not impacting AMCS ability to deliver Hardware Services. However, we are monitoring the situation very closely and will advise you if this situation were to change.
5) Critical IT Service Providers
AMCS have confirmed that our critical IT service providers have adequate business continuity plans in place to ensure that continuity of service to AMCS is maintained during the COVID-19 outbreak.
6) Supply Chain:
In response to the coronavirus outbreak in China, National and local Governments there have made decisions related to the shutdown of industrial production in the country which has resulted in little to no production in February. Chinese companies are gradually ramping up production, but it is estimated to be mid-April before full production is restored.
There have been no immediate breaks in the AMCS supply chain so far due to staged buffer stocks and receipt of shipments dispatched prior to the shutdown. AMCS are working closely with our suppliers to ensure continuity of supply and are also looking for alternative suppliers for the products deemed most at risk.
We are monitoring the situation with our suppliers and obtaining regular updates and will provide feedback to our customers on any potential delays to orders.
7) Best Practice Prevention measures
AMCS have implemented best practice prevention measures as outlined by WHO and local health authorities. In implementing and following these guidelines it is hoped that risk of spread of infection will be greatly reduced.
This bulletin and subsequent updates will shortly be available on https://www.amcsgroup.com/ If you have any queries, please contact AMCS Customer Support at firstname.lastname@example.org AMCS Group